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How We Handle Your Account, Data and Payouts

When you open an account with inatgel, you're entering into a clear set of terms that protect both your withdrawals and your account security.

Account ProtectionData EncryptionVerified PayoutsYour Rights
inatgel How We Handle Your Account, Data and Payouts
POLICY CONTACT CHANNELS

How to Reach Our Legal and Compliance Team

Team online

Live Chat Support

Open the chat panel in your account dashboard during 07:00–23:00 Western Indonesian Time, seven days a week. Our support team can help with account-closure requests, data-access forms and disputes over withdrawal holds.

Email: [email protected]

Send formal requests for data deletion, account-closure confirmation or policy questions. We reply within 48 hours on business days. Use this channel for records you need to keep.

In-Account Settings

Visit Account > Legal Settings to download our current terms, view your data-retention schedule and submit a formal access or closure request. Changes appear in your account log.

DATA AND ACCOUNT SECURITY

How We Protect Your Information and Payment History

Encrypted Wallet Storage

Your DANA, OVO, GoPay and QRIS details are encrypted at rest using AES-256; we do not store full card or…

Identity Verification on Withdrawal

Every withdrawal request triggers a verification step — you'll confirm your registered email and payment method before funds leave our…

Cookie and Session Policy

Your account session is protected by a 30-minute inactivity timeout; your login token is stored in a secure, http-only cookie.

Data Retention and Deletion

After account closure, we retain your transaction history, identity documents and payment records for seven years to comply with financial…

Account Closure and Reactivation

Request closure in Account > Settings > Legal Settings.

Dispute Resolution and Contact

If you dispute a withdrawal or believe your data was mishandled, email [email protected] with your account ID and transaction reference.

Your Rights, Data Access and Account Questions

Go to Account > Legal Settings and select 'Request Data Export'. We compile your profile, transaction history, payment records and login log into a PDF within seven business days and email it to your registered address. You can also email [email protected] with your account ID and we'll process it the same way.

Your account balance and transaction history are stored separately from inatgel's operational accounts. In the unlikely event of closure, your balance is held in a designated settlement account; we notify you and return funds to your registered DANA, OVO, GoPay or QRIS wallet within 30 days, verified and audited.

Yes. Request closure in Account > Settings > Legal Settings, or email [email protected]. Your account is marked inactive after 14 days. Transaction records and identity documents are retained seven years for audit compliance; non-transactional personal data can be deleted upon written request within 30 days of closure.

Withdrawals to DANA, OVO, GoPay and QRIS are verified and processed within 1–3 business hours on weekdays. If funds don't arrive within this window, contact our support team at [email protected] or use live chat. We'll investigate and reissue or reverse the transaction within 48 hours.

We collect your name, email, phone number, payment details, account history and login activity. This data is used only for account verification, fraud detection and regulatory compliance. We do not sell, share or disclose your data to third parties except where required by law or to payment processors for settlement verification.

Account access depends on local law in your region. We comply with Indonesian financial regulations and payment-processor requirements. If local rules change or your region becomes restricted, we'll notify you 30 days in advance and allow you to withdraw your balance or close your account without penalty.

Contact our support team immediately via live chat or email [email protected] with your account ID, transaction ID and date. Report unauthorized activity within 48 hours if possible. Our compliance officer investigates within five business days and will reverse, reissue or explain the transaction in writing.